The general conditions of sale define the conditions of access and use of the site accessible via www.chanaelk.com (below, the Site), that the company DIGIGLADD - as manager of the site, here below the Company- makes available to users The use of the site implies the unconditional acceptance of all conditions specified in this document.The conditions applicable to the order of a product by a customer are those in force on the day of the The user must regularly consult and read carefully the paragraphs below as well as the legal notices, as they may be subject to change and updating due to legal, judicial or commercial criteria.
TERMS AND CONDITIONS
The General Terms and Conditions govern the conditions of ordering, payment, delivery and management of any returns of products ordered by customers on the website www.chanaelk.com.
The GTC are opposable to the customer who declares having read and accepted them by ticking the box "I accept the terms and conditions of sale" before the implementation of the online ordering procedure.
The client of the site is the major physical person and legally capable having the quality of consumer.
During his first order on the site, the customer will be required to open a customer account. If the customer does not wish to open a customer account, he can follow the direct purchase process (Order as a guest). In any case, for each order, the customer must complete a form specifying mandatory fields so that his order of products can be taken into account by the customer service of www.chanaelk.com. The information provided must be complete, accurate and up-to-date.
DIGIGLADD reserves the right not to respond to an order if it does not come from a customer meeting the criteria set above.
The characteristics of the products are presented on the website www.chanaelk.com inside each product sheet.
If the customer requires more information, he can contact customer service by email at: email@example.com.
To place an order, the customer must follow these steps:
- add one or more products in his basket by specifying the quantity and the model, if several models (variation of colors, materials or other characteristics) are available;
- ensure that the contents of the basket correspond to the desired purchase (check the nature of products and learn their characteristics, add or delete items, change the quantity or the model chosen);
- finalize your order and fill out the form to indicate the necessary personal data;
- choose the method of delivery;
- choose the method of payment;
- take note and accept the GSC;
- proceed to payment.
It is up to the customer to check the details of the order - including the total price of his order taking into account the price of the products, terms and delivery charges, VAT - and the accuracy of the information he communicates.
The prices of the products are indicated on the website in euros, VAT included, but excluding customs fees and other taxes. Customs and other taxes must be paid by the customer directly to the carrier according to the country of destination. The costs of packing, order processing and shipping are indicated before validation of the order.
DIGIGLADD reserves the right to refuse, cancel and terminate orders at any time for legitimate and legal reasons. In these cases, the customer will be informed by phone or email.
In the event that the products presented on the site are no longer available or for sale at the time of sending your order, the Company must notify you promptly, before 30 working days from the day following your order, the possible unavailability ordered products. In case of payment of the price, you will be refunded the full amount advanced.
The contract is deemed concluded upon receipt of the order after verification of the accuracy of the data relating to the order.
Following the validation of the order, an acknowledgment of receipt will be sent by email to the customer, containing a summary of the order (essential characteristics of the product, price, payment methods, right of withdrawal, time and delivery costs).
The prices of the products can be modified at any time and without notice in particular because of evolution of the economic, legislative and fiscal framework. The products are billed on the basis of the tariff in force when the customer places an order.
The site offers a payment via PayPlug. When the order is finalized, we will confirm the payment by sending the customer a summary email.
The prices displayed on the site are expressed in euros, all taxes included (French VAT and other taxes applicable on the day of the order).
Payment of purchases is made via the secure platform of our partner Payplug.
For a delivery outside the European Union, the customer will have to pay the customs duties, or other taxes due on the occasion of the importation of the products in the country of the place of delivery. The formalities relating thereto are also the sole responsibility of the customer. The customer is solely responsible for verifying the possibilities of importing the products ordered with regard to the rights of the territory of the country of delivery.
The products are delivered according to the shipping method chosen by the customer at the delivery address indicated on the order form.
The parcel is delivered against signature of a delivery note (according to the mode of delivery).
Our products are delivered worldwide. No delivery can be made to the address of a hotel or a post office box.
For shipping charges and deadlines, please refer to the Shipping Policy section of this site.
Any change of delivery address made by the customer after the registration of the order may result in an extension of the delivery time.
The customer has the possibility of obtaining the cancellation of the order in the conditions envisaged with the article L 216-2 of the Code of the consumption, that is to say by registered letter with acknowledgment of receipt, after having enjoined the Company to make the delivery within a reasonable time by registered letter with acknowledgment of receipt, without the Company having executed.
7. RECEPTION OF PRODUCTS
At the reception of the product, the customer must immediately check, in the presence of the carrier, the condition of the packaging and the product delivered.
If the packaging is damaged, torn or opened, the customer must check the condition of the products it contains. If these products have been damaged, the customer must refuse the package and note a reserve on the delivery slip: damage, missing item, damaged package, broken article ... This check is deemed made when the customer, or a person authorized by him, signed the delivery note.
The customer must then confirm by registered mail his reserves to the carrier no later than three days, not including holidays, following that of the receipt of the products and send a copy of this letter to DIGIGLADD Company.
Failure to comply with the said deadline does not impede the recourse the customer may have to obtain the exchange or refund of the products. In the same way, the customer always benefits from his right of retraction under the conditions of article 9 "Right of retraction" above.
All items on sale on www.chanaelk.com have a 3 months warranty from the date of delivery of the order.
When the customer buys a product, he benefits from legal and commercial guarantees under the conditions provided respectively by articles L 217-4 and following of the Consumer Code and 1641 and following of the Civil Code. The warranty applies only in cases where there is a manufacturing defect, and in the case where the damage to the product has not been caused by improper use of it.
The Company will study in detail for each case the reason for the damage. To request the execution of the guarantee, the customer must write to firstname.lastname@example.org.
8.1 Legal guarantee of conformity
The legal guarantee of conformity concerns all the defects of conformity already existing on the date of delivery of the product. For example, if the product delivered does not correspond to the description (color, dimensions, materials) or if the product does not work according to the expected use. The customer has a period of 2 years from the delivery of the property to play it. He will be required to choose between repair and replacement of the property.
If these two options are impossible - for example if the manufacture of the product has been stopped - or can not be implemented in the month following the complaint, the customer can be reimbursed in full (by returning the product) or partially (in keeping the product).
8.2 Legal guarantee of hidden defects
This warranty protects the consumer against hidden defects in the product. The customer has a period of 2 years from the discovery of the hidden defect to implement it.
Two solutions are possible:
- the customer keeps the product and asks for a price reduction
- the customer returns the product and asks for a refund of the price paid as well as any costs incurred by the sale.
9. RIGHT OF RETURN OF CUSTOMER
The customer has a period of 14 days minimum to change his mind about his purchase. The right of withdrawal also applies if the product is sold, used or destocked.
The right of withdrawal can be exercised from:
- the finalization of the order;
- the receipt of articles.
Before the expiry of this period of 14 days, the customer must inform the customer service of his decision to withdraw by sending him the standard withdrawal form (provided with the contract) or another writing clearly expressing his desire to retract and mentioning the number of his order to: email@example.com.
The customer must return the product at his own expense to the address mentioned on the withdrawal form no later than 14 days after the communication of his decision to retract.
In the event of the return of part of an order, the seller will refund the delivery costs in proportion to the number of items returned, except in the case of flat-rate delivery charges.
The Company shall reimburse the customer, including delivery charges, no later than 14 days from the date on which it actually recovers the product or from the date the customer has provided proof of the product. shipping the product.
The refund will be made by bank transfer on the card used to pay the initial bill.
It is not possible to replace or exchange returned products. It will be necessary to place a new order online.
For returns of personalized products: Article L 121-20-2 of the Consumer Code provides that the right of withdrawal can not be exercised for contracts for the supply of goods made to the consumer's specifications or clearly personalized. However, we will reimburse you for clearly personalized products that do not correspond to your order (defective or non-compliant).
10. RETURNS & EXCHANGES
The conditions for requesting an article exchange are as follows:
- products damaged during reception;
- error in the choice of size;
- the product does not meet expectations.
All products returned for exchange must be in perfect condition and without obvious signs of use. Otherwise, the Company will not be able to exchange.
The customer is responsible for providing the correct packaging to ensure that all items arrive at their destination in perfect conditions (the original small cardboard box - received with the original order - can be reused).
Exchanges are accepted until 30 days after receipt of the shipping confirmation email.
To exchange the items ordered, the customer must send an email to firstname.lastname@example.org to inform of his intention to change or return an item.
Once the exchange declaration has been approved by the customer service, a new item will be returned and the customer will have to return the product to be exchanged back.
For international exchanges, our customer service will inform you of the procedure and conditions to follow.
After approval of a return, the item must be returned to the address indicated. The customer must fill out the form of exchanges and returns and include it in the package to return.
Upon receipt, the customer will receive a confirmation email indicating the amount refunded within 2 to 3 business days.
The refund of the amount due will be made by bank transfer or according to the initial purchase method.
Exchanges are accepted until 30 days after receipt of the order.
All costs associated with the exchange of the product will be at the expense of the buyer.
For international exchanges, the Company will inform the customer of the procedure to be followed and the corresponding cost.
10. EFFECT OF THE CONTRACT
The contract shall take effect immediately upon its conclusion and may not be terminated unilaterally by either party, unless the customer uses its right of withdrawal in accordance with Articles L 221-18 et seq. Code of consumption.
11. SETTLEMENT OF DISPUTES
In case of dispute, the customer must first contact the Customer Service by email: email@example.com.
If there is no solution within 21 days of the request, the customer can contact the Mediation Board of the Direct Sale free of charge in writing (by mail or email to firstname.lastname@example.org) with all the relevant documents. understanding of the file: explanatory and supporting documents, order form, credit agreement, letters exchanged with the professional, etc.
For information: www.mediation-vente-directe.fr
12. APPLICABLE LAW AND COMPETENT JURISDICTION
The general conditions of sale are subject to French law. In accordance with consumer law, in the absence of an amicable agreement, all disputes to which the GSC could give rise, concerning its validity, its interpretation, its execution, its termination, their consequences and their consequences will be submitted to the competent court in accordance with rules of jurisdiction of common law.