General informations

Orders are prepared and dispatched 1 to 3 working days after validation on our site, excluding public holidays.

Delivery times can be affected during periods of high sales volumes (Black Friday, Christmas ...); if deadlines are noticed, you will be informed by our customer service and will receive an estimated shipping date.

CHANAEL K delivers in metropolitan France as much as in the whole world. Here you will find details about shipping costs for each shipping country.

Once your order has been shipped, we will no longer be able to change the delivery address of the order. If you wish to change the delivery address once your order has been placed, contact us as soon as possible. Any change of delivery address after the shipment of your order will incur additional delivery charges equivalent to the shipping costs for any given country.

For any order shipped to France, the carrier who will deliver and deliver your order will be LA POSTE.

For international orders, orders are sent to international companies that deal with air transport.

We do not deliver to PO Boxes.

As soon as your order is shipped, we will send you a confirmation email from which you can track your order. If you are not at the address indicated during the delivery, the transport company will contact you to reprogram a second delivery attempt according to your availability.

Deliveries are made by the COLISSIMO service of LA POSTE and calculated according to the size of the packages.

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Shipping cost

(France - inland)

Orders over € 35: FREE SHIPPING

Orders under 35 €: 3.5 to 5 € (depending on the volume of the package)

Delivery time: up to 72 hours (3 working days) from the date of shipment

EU COUNTRIES

All orders: delivery costs from 5 € (delivery costs are calculated according to the volume of the package)

Delivery time: between 2 and 5 working days from the date of shipment

NON-EU MEMBER COUNTRIES

All orders: delivery costs from 5 € (delivery costs are calculated according to the volume of the package)

Delivery time: between 5 and 8 working days from the date of shipment

Prices may vary depending on your region.

Shipments to countries outside the European Union may be subject to customs duties and additional charges. In all cases, these costs will be borne by the buyer and must be paid at the customs office concerned. CHANAEL K undertakes to take care of all the necessary documents so that the parcel can be cleared.